Eyeglasses for Men, Women & Children

Like working with friends‎‎ Staff is very friendly and helpful with those who are not certain about what they need & want. Maria was very patient and explained the pros & cons of progressive eyeglasses so that this first-timer would know what to expect. I felt as though I was surrounded by friends. My glasses were ready weeks before expected AND are better than I had anticipated. If you avoid shopping for eyeglasses because some optical shops remind you of unpleasant Manhattan cashiers then Pildes on Broadway & 78th is the establishment that will change all of that

THEY GET IT‎‎ Pildes Optical gets it (and many companies don’t); they understand that customer service is what buys customer loyalty. Every time I have gone there over the years I have always experienced the same level of professionalism: taking the time as I try on frame after frame (then cheerfully doing it all over again when my wife arrives) … responding to crises (like when I broke my frames and Jay found new ones for my existing lenses and returned them to me the same day) … never getting the sense that more expensive frames were being pushed on me when there were less expensive choices … and the list goes on and on. Life is complicated and here is a way to make it simpler. You live on the upper west side and need need glasses? Go to Pildes. You don’t live on the upper west side? Go to Plides anyway.

‎I’ve been going to Pildes for many years, because the service is far, far better than the big chains, the prices are fair, the selection of lenses, sunglasses, and contact lenses is excellent, and they treat me and my family as welcome customers. Highly, highly recommend them.